Shirisma Shavers
Business Operations | WordPress | Digital Systems | Customer Success
Helping businesses improve operations, manage digital systems, optimize WordPress websites, and create exceptional customer experiences.
✦ Operator. Systems builder. Technical problem solver.
⚡ 10+ Years Experience
✦ About
Business Operations Meets Digital Execution
Shirisma Shavers is a business operations and digital systems professional with 10+ years of experience supporting teams, managing WordPress websites, coordinating projects, improving workflows, maintaining CRM systems, and delivering strong customer experiences across SaaS, real estate, service-based businesses, and entrepreneurial environments.
She brings an operator's mindset to every role — organizing moving parts, improving systems, solving technical problems, and helping businesses execute with greater clarity and consistency.
⚙️ Capabilities
Core Capabilities
Business Operations
- Process Improvement
- SOP Development
- Workflow Optimization
- Project Coordination
- Cross-Functional Collaboration
- CRM Administration
WordPress & Digital Systems
- WordPress Management
- Website Maintenance
- Content Publishing
- Website QA
- Plugin Management
- Digital Systems Support
SEO & Online Visibility
- Technical SEO
- Local SEO
- Google Business Profile
- Google Search Console
- On-Page Optimization
- Website Performance
Customer Success
- Email Support
- Chat Support
- Client Onboarding
- Customer Retention
- Issue Resolution
- Relationship Management
💼 Experience
Featured Experience
Your Cleaning Krew
Business Operations & Digital Systems Manager
Led day-to-day operations, customer experience, recruiting, scheduling, WordPress management, local SEO, and process improvement for a residential service business.
- Built operational workflows and SOPs from the ground up
- Managed customer communication and full service delivery lifecycle
- Recruited and coordinated independent service providers
- Owned the company WordPress site — content, QA, and performance
- Achieved Page One organic visibility for local service keywords
SkuVault
Marketing & Operations Coordinator
Supported marketing, partner operations, and CRM administration for a fast-growing B2B SaaS company.
- Maintained CRM data across 10,000+ customer and partner records
- Coordinated partner marketing supporting ~40% of key integration partners
- Helped drive partner initiatives tied to $1M+ in sales
- Coordinated webinars, conferences, and cross-team campaigns
Keller Williams
Marketing Project Coordinator
Coordinated marketing operations and project execution for a multi-agent real estate organization.
- Supported marketing execution for 18 real estate professionals
- Managed CRM databases containing 16,000+ contacts
- Delivered 100% on-time execution across recurring campaigns
- Tracked marketing budgets totaling approximately $300,000
Anderson Communities
Leasing & Operations Coordinator
Supported leasing and residential operations for a 264-unit community.
- Managed and followed up with 1,500+ leasing leads
- Maintained a 5.0/5 individual customer satisfaction rating
- Reduced approval and move-in timelines by approximately 25%
- Maintained 100% Fair Housing compliance
🚀 Growth
Professional Development
Shirisma actively invests in staying ahead of the tools and trends shaping modern operations — especially where AI, WordPress, and search are evolving fastest.
AI & Business Operations
Prompt engineering, AI-assisted documentation, workflow automation, and operational AI integration.
WordPress & Website Ops
Technical website management, performance optimization, UX, accessibility, and site security.
Technical SEO
Local search strategy, structured data, Core Web Vitals, site architecture, and indexing.
Business Operations
Systems development, SOPs, remote collaboration, and knowledge management.
📄 Resume
Want the Full Career Story?
Download Shirisma's resume for a complete overview of her experience across operations, WordPress, digital systems, project coordination, SaaS, real estate, SEO, and customer success.
📄 Download Resume✉️ Contact
Let's Connect
For remote opportunities, project collaborations, or professional inquiries, reach out directly.
SSShavers@icloud.com